About me
Amy M. Tiller
I create human-centric environments based on shared success. I believe this foundation has the power to make businesses a force for change.
Core Beliefs:
Believe in the magic of human connection.
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Turn inspiration into action.
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Grow through curiosity.
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Deliver results by empowering humans.
Proven Success
The Numbers Don’t Lie
As a results focused leader, I’ve had consistent outcomes from every organization I’ve been part of. These are a couple of my consistent wins that you could expect for your company when working with me.
%
Avg. Profitability Increase
%
Avg. NPS Score (Industry 29)
Approach
My Leadership Style
Activator
My primary role as a leader is to inspire the people around me to action and results. I do this by understanding motivation, providing space for employees to deliver their best selves, and normalizing vulnerability by sharing my own success and failures. It also means I eagerly step up to take ownership of hard decisions, responsibilties and accountability.
Connectedness
I believe that work / life is one entity. This means that I believe it is my responsibility to support my employees’ whole self – not just their work self. I ask often, “How do I use my business to create a domino of good?” When we compartmentalize work from life, we lose part of ourselves. It’s my goal to keep everyone whole.
Learner, Intellection, Input
Leadership starts with staying curious about everything. I seek out questions and the people who love to find answers. Interpreting needs and connecting solutions is core to my approach for customer and employee experience. I empower the people I work with to own knowledge seeking and transfer across the organization.
Areas of Interest
Signature Strengths
Diversity + Inclusion
Building diversity and inclusion programs + partnerships
Vision
Creating the map for the organization to execute
Employee Experience
Developing culture based on employee voices and needs
Growth
Leveraging M&As and Strategic Partnerships for growth
Strategic Partnerships
Actively listening to clients to build win-win relationships
Brand
Crafting a company story that connects people
Amy Tiller Case Study
Inspired Results
Acquired and merged 3 companies into one to create a comprehensive service offering and national footprint.
Developed 3-pillar strategy to overcoming industry challenges:
1) Technology: Leverage technology to differentiate service offerings and enhance client reporting transparency.
2) Diversity: Use diversity status and certifications to target right-fit clients and enhance strategic partnerships.
3) Brand + Culture: Attract employees and customers by developing a brand story that connects people.
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- Achieved consistent year-over-year growth by establishing the business foundation in year 1 with behind-the-scenes investments.
- Gained a national contract with a major healthcare company, driving 31% growth in 2019 over the previous year.
- Broke sales records in 2020, despite the pandemic and an initial decline of 35% in March, by identifying the fast-changing needs of the healthcare industry and pivoting accordingly.
- Selected to speak at the American Express Business Summit, joining representatives from the LGBT Chamber of Commerce to discuss the current state of the LGBTQ business community and strategies to help business owners pivot and succeed in the pandemic.
- Awarded Women’s Business Enterprise of the Year from the Women’s Business Enterprise Council in 2019 and 2020.
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- My role is to focus on our long term goals, and have the right team around me with complementary skill sets to mine.
- Make decisions with speed and conviction – and adapt proactively.
- Vision and culture attract right fit employees, and there will be more people that aren’t a fit as ones that do fit.
- Listen to feedback, but know when its dissent. Use feedback to guide decisions, and don’t let dissent stop forward momentum.
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Amy Tiller Case Study
Deluxe
In my tenure at Deluxe, I was focused on driving brand integration and revenue growth in multiple roles with increasing responsibility.
I focused on the following key management goals:
1) $170M Topline Revenue Increase: Drove significant revenue growth with efficient managment of over 35 M&A deals.
2) Expand Business Outcomes: Consulted with newly aquired businesses to enhance their business goals with marketing, sales, and annual business planning strategies.
3) Reinforce Integration: Working with 600+ representatives, I listened to feedback and helped reinvigorate owners and sales teams for growth.
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- Achieved EBITDA growth of 25%+, more than doubling the previous year’s growth and exceeding top- and bottom-line goals.
- Advised more than 600 representatives across the U.S. and Canada on marketing and business development.
- Completed 35 deals worth $170M in additional top-line revenue within 24 months.
- Reinforced integration and revenue growth of new franchisees by providing branding redevelopment, business planning, marketing strategy development, cross-departmental navigation, and ongoing business growth support.
- Improved profitability by 30% by leading the in-house manufacturing team to be culturally integrated, even though they came from various companies with different processes.
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- Driving impact for a multi-billion dollar organizations means delivering reliable results while also driving the team forward for the future vision.
- Rely on patience and strategy to navigate your goals and objectives.
- I learned to play chess. Think moves ahead to engage with impact and to understand how to win over stakeholders.
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Amy Tiller Case Study
Sylvan Learning
Owned and operated 5 centers in the greater Phoenix area, all of which consistently performed in the top 20% of the organization.
Served on the Franchise Owners Association Board to work in collaboration with the corporate office on improving operations and marketing strategies.
Went on to develop a consulting business serving several multi-unit Sylvan franchisees. Prepared business plans and analyzed operations, marketing plans, staffing, and market opportunities.
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- Macroeconomic impacts and preparing for the unknown protect your vulnerabilities.
- Awards and a great culture provide momentum, but don’t sustain your business.
- Engage with impact. The balance of a strategy combined with heart and culture.
- Passion must be combined with solid business acumen to truly be successful
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Companies
Trusted Partners
Get In Touch
Meet Amy Tiller and learn more about her values-centric leadership approach.
Portland, OR 97224
480.848.9330
amytiller5@gmail.com